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误删了行程怎么办？ 航旅纵横：“去买会员，买更高级别的会员”_我的网站

一 |     　　文 | 《BUG》栏目 刘丽丽　　“误删未出行的航班信息，想要再添加时，需要花钱办理会员”　　近日，航旅纵横被多位消费者投诉 【下载黑猫投诉客户端】“行程误删除后恢复难”，其中包括已经付费的plus基础版会员。

二 |     The ouster of Sri Lankan President Gotabaya Rajapaksa has roused substantial global media attention, particularly in light of the colorful images coming out of the country of protesters storming his opulent Colombo residence and turning it into a tourist attraction, posing for selfies, and organizing pool parties and cookouts.,But the chaos in Colombo isn’t the first time in the last decade or so that a head of state has been ousted from office in a time of crisis and forced to flee, with the last dozen years witnessing at least five comparable cases.,Ashraf Ghani’s Bags of Money,Last August, a ten-day blitzkrieg offensive by the Taliban* to capture cities in the midst of the NATO withdrawal culminated in the fall of Kabul and the collapse of the Afghan government. President Ashraf Ghani, the US-educated academic-turned president, fled the country he ruled at the West’s behest for seven years.,Ghani evacuated Kabul on August 15, the same day that Taliban fighters entered the city, and eventually ended up in the United Arab Emirates, where he took refuge. Ghani apologized to his countrymen and women for bolting, saying that leaving the capital “was the most difficult decision” of his life and that he took it to avoid a repeat of the bloody street fighting witnessed in the city between government and Taliban forces in the 1990s. In addition, he said, his security team had advised him not to stay due to the risk of assassination or capture.,The Russian Embassy in Kabul painted a different story, alleging that Ghani fled the city in a convoy of vehicles stuffed with so much cash that it could not fit in a helicopter which took him out of the country. UK media later alleged that Ghani may have sought to smuggle as much as $169 million in cash out of Kabul, with a former bodyguard later confirming that the ex-president’s entourage was carrying “many big bags” containing “hundreds of millions, perhaps billions of dollars.”,Ghani has categorically rejected the allegations against him, and has said that he would welcome an international investigation to clear his good name.,AfghanistanEx-Afghan President Ghani Says He Was Made 'Scapegoat' for Fleeing, Blames Trump - Report 31 December 2021, 03:27 GMT,Evo Morales’ Happy Ending,On November 10, 2019, Bolivia’s long-serving democratic socialist president Evo Morales was forced to step down after weeks of protests sparked by an election whose results were disputed by the country’s US-backed opposition. Characterizing the crisis as a “coup” and fearing he would be killed by assassins hired out by his enemies, Morales fled to Mexico, where he was granted asylum by President Andres Manuel Lopez Obrador.,The Trump administration hailed Morales’ ouster, with the US president tweeting that the unrest sent “a strong signal to the illegitimate regimes in Venezuela and Nicaragua that democracy and the will of the people will always prevail.”,But the anti-Morales’ plot’s victory was short-lived. Immediately after touching down in Mexico, Morales vowed that he’d remain in politics, and that his “fight” against “discrimination and humiliation” would continue.,In late 2019, after the election victory of leftist forces in Argentina, Morales traveled to that country, where he was granted asylum. In November 2020, after new elections in his home country saw the victory of Luis Arce, his former finance minister, Morales triumphantly returned to Bolivia. Today, although he is not president, Morales remains a major force in Bolivian politics, consistently attacking “Yankee imperialism” and recently calling on Bolivia and Argentina to join forces to become a global lithium-producing superpower.,The fate of his adversaries has not been so bright, with Jeanine Anez, the right wing politician who took over after Morales’ ouster, recently sentenced to ten years in prison for her role in the 2019 coup.,© Photo : Twitter / @evoespuebloFormer Bolivian President Evo Morales during his triumphant return to his home country in November 2020.Former Bolivian President Evo Morales during his triumphant return to his home country in November 2020.© Photo : Twitter / @evoespueblo,Yemen’s Hadi,In 2012, Yemeni politician Abdrabbuh Mansur Hadi seemed to have the world at his feet. Succeeding President Ali Abdullah Saleh, whom he faithfully served as vice president starting in 1994, Hadi won the February 2012 presidential elections with an impressive 100 percent of the vote, running as the sole candidate. He proceeded to initiate a US- and Saudi-supported reform program aimed at transforming Yemen into a federal model of government under which six regions would enjoy large-scale political autonomy. Hadi also supported ramping up cooperation with Washington to fight piracy in the Gulf of Aden, and al-Qaeda** cells attempting to set up shop in Yemen’s sparsely populated northeastern territories.,Hadi’s reforms, allegations of corruption, and the ill-fated decision to end fuel subsidies in 2014 proved fatal, and between late 2014 and early 2015, much of the country was overrun by the Houthis, an Islamist, social justice-oriented political and militant movement dominant in the country’s populous western provinces. In January 2015, Hadi left his presidential palace in Sana’a for the last time, and, without resigning, flew to Saudi Arabia.,© AP Photo / Hani MohammedShiite Houthi tribesmen hold their weapons as they chant slogans during a tribal gathering showing support for the Houthi movement, in Sanaa, Yemen, Saturday Sept. 21, 2019Shiite Houthi tribesmen hold their weapons as they chant slogans during a tribal gathering showing support for the Houthi movement, in Sanaa, Yemen, Saturday Sept. 21, 2019© AP Photo / Hani Mohammed,Two months later, in March 2015, a Saudi-led military coalition began a military operation in Yemen aimed at restoring Hadi to power. Seven years on, the coalition has made little progress, and the impoverished southern Arabian nation remains mired in a deep political, military, economic and humanitarian crisis. Meanwhile, the Houthis have counterattacked by launching drone and missile strikes targeting Saudi infrastructure, military bases, airports, oil facilities, missile defense systems and cities, with no amount of sophisticated US-made air defense hardware seeming sufficient to stop the attacks.,As for Hadi, the exiled president resigned from the post in April, transferring power to an eight-member ‘presidential leadership council’ tasked with negotiating a permanent ceasefire with the Houthis.,Saudi Arabia ‘Pushed’ Yemen’s Hadi to Resign, Placed Him on House Arrest - WSJ17 April, 22:22 GMT,Ukraine’s Yanukovych,Of all the ejections from office featured in this list so far, perhaps none have been more consequential to the geopolitical instability being experienced by the world today than that of Ukrainian President Viktor Yanukovych.,Yanukovych handcrafted the crisis which would culminate in his ouster in the winter of 2013 by pulling a major political U-turn and rejecting an association agreement with the European Union in favor of closer ties with the Russian-led Eurasian Economic Union. The decision prompted pro-EU protesters to flood the center of Kiev, with demonstrators establishing tent encampments and occupying the heart of the city – the Maidan Nezalezhnosti (lit. ‘Independence Square’).,Protests continued for weeks, with Yanukovych making concessions under EU pressure, accepting the resignation of the government of Prime Minister Nikolai Azarov in late January, and negotiating with an increasingly emboldened opposition to try to resolve the crisis.,On February 20, protests turned bloody, with 49 demonstrators and four police officers killed by mysterious snipers in a single day. On February 22, just a day after reaching an EU-backed agreement on the settling the crisis through early elections, Yanukovych fled Kiev in fear for his life, traveling east and slipping across the border into Russia, where he was offered refuge. Pro-European forces in Ukraine’s parliament drafted a resolution to strip Yanukovych of power, claiming he had “withdrawn from his duties in an unconstitutional manner.” From Russia, Yanukovych blasted the new authorities, and characterized his ouster as a coup d’état.,Kiev, Washington Responsible for Failure of Minsk Peace Agreements, Ukraine's Former President Says14 March, 15:17 GMT,Tunisia’s Ben Ali,On January 14, 2011, President Zine El Abidine Ben Ali’s 24-year reign as Tunisian leader came to an end, with the president and his family fleeing the country to Saudi Arabia after weeks of protests which would hail the start of the so-called ‘Arab Spring’. The ‘Tunisian Revolution’ was driven by long-standing grievances among Tunisians about corruption, high unemployment, inflation, and general poor living conditions, as well as limitations on freedom of speech. The protests were sparked by 26-year-old street vendor Mohamed Bouazizi, who set himself on fire in the street after police confiscated his wares when he failed to pay a bribe, and after his plea for help from the local governor was left unanswered. The young man's act, which would cause over 100 copycat immolation attempts, would spark a month of protests which culminated in Ben Ali’s ouster.,After his ejection, the Tunisian president would live to a ripe old age of 83, passing away in Jeddah, Saudi Arabia in September 2019. But the unrest which his removal sparked would end up transforming much of the Middle East and engulfing some of its countries in crisis which continue to reverberate to this day. In 2011, major protests rocked Algeria and Yemen, and led to the overthrow of the government of Hosni Mubarak in Egypt. In Libya, NATO lent a ‘helping hand’ to anti-government rebels by launching a campaign of airstrikes against forces loyal to Muammar Gaddafi, culminating in his ouster and televised murder, and turning Libya into a failed state. The contagion of the Arab Spring also spread to Syria, which was turned into a breeding ground for jihadist militants who flocked to the country from the region and across the globe to take part in the unsuccessful US, Turkish, Saudi and Qatari-backed campaign to try to oust the government of Bashar Assad.,Ousted Tunisian President Ben Ali Buried in Saudi Arabia - Reports21 September 2019, 17:53 GMT,* An organization subject to United Nations sanctions for terrorist activities.,** A terrorist group outlawed in Russia and many other countries.。　　对此，航旅纵横客服的说法让人无奈：不是会员，若想恢复需要开通返利版、领航版或启航版会员。如果已经是基础会员，则需要升级更高级别的会员。　　消费者质疑其“吃相难看”，直言此行为像“套娃式收费”。　　法律专业人士认为，平台把“后台恢复行程”设置为高级会员专属付费权益，格式条款存在较大法律瑕疵，涉嫌侵害公平交易权。个人信息仍然存储于平台，用户有权查阅本人的行程信息，平台不得设置不合理条件阻碍用户查阅自己的个人信息。

三 | 　　找不回来的行程　　山西乘客李明（化名）的遭遇尤为典型。他对《BUG》栏目表示，自己是航旅纵横长期plus会员，近日购买了今年9月6日—7日的厦门航空执飞的伦敦-厦门-运城机票，在航旅纵横上误删了后半段厦门-运城的行程，尝试手动重新添加行程失败，后台系统能检索到这条行程记录，但前端页面不展示，导致无法在线值机。　　他在黑猫投诉平台要求航旅纵横恢复这条行程，保障正常办理在线值机。航旅纵横客服在黑猫平台回复称，国际航班可以根据“航班号”的方式手动添加，但李明尝试无果。

四 | 　　（乘客李明提供的行程恢复失败截图）　　《BUG》栏目就此询问了航旅纵横在线客服。关于如何恢复已删除行程的问题，客服回复称，“已删除的行程无法通过手动添加获取，可以前往我的页面-点击会员卡片，开通卓越版会员，进入会员主页，在权益中找到‘行程删除找回’，点击进入权益详情页，即可自助找回删除行程。”　　如果不是会员，能否恢复行程？航旅纵横智能助手回复称：根据现有规则，若不小心删除了行程，恢复方式需要开通返利版、领航版或启航版会员。如果目前不是会员，需要先开通上述任一版本的会员服务后，才能使用该功能恢复行程。　　李明是航旅纵横plus基础版会员，不在客服列出的几个版本范围内。在航旅纵横的会员体系中，plus基础版会员级别最低，年卡价格79元，更高级的是返利版、启航版，年卡价格分别为139元、299元。　　（航旅纵横各类会员权益对比）　　如果不继续升级会员，李明面临无法在航旅纵横值机的问题。他对《BUG》栏目表示，现在只能去航司官网或者去线下柜台值机了。　　即便如此，李明仍坚持不想升级会员，原因是“航旅纵横信息准确度和丰富程度都不如竞品，价格却很高”，“还在使用的唯一原因就是我的上百条飞行记录，想留作纪念。”他直指航旅纵横“吃相真难看”。　　（黑猫平台上的部分投诉）　　一位与李明有类似遭遇的消费者表示，行程数据属于个人信息，消费者有权对其进行管理和恢复，App不应将基础数据操作与付费会员捆绑。App在删除前虽有提示，但将恢复功能设置为付费会员专属权益，属于利用格式条款排除或限制消费者权利。　　北京刘亚博律师表示，《消费者权益保护法》第二十六条中明确经营者不得以格式条款作出排除或者限制消费者主要权利、加重消费者责任的不公平、不合理的规定，该类格式条款无效。　　刘亚博律师认为，平台把“后台恢复行程”设置为高级会员专属付费权益，格式条款存在较大法律瑕疵，涉嫌侵害公平交易权。

五 | 对存量PLUS会员，未提前显著告知该限制，侵害知情权。用户误删后，后台明明保存该条数据，却人为设置技术壁垒，要求用户二次付费升级，否则不让这条属于用户本人的行程在自己账号正常展示，直接剥夺用户使用App核心基础功能的能力。个人信息仍然存储于平台，用户有权查阅本人的行程信息，平台不得设置不合理条件阻碍用户查阅自己的个人信息。　　行程添加恢复2元一条？　　事实上，除了误删除之外，还有一些用户的飞行记录可能会被系统隐藏。

六 | 　　航旅纵横App的《历史行程空间说明》显示，历史进程空间容量包括基础历史行程容量、免费历史行程容量、付费历史行程容量。2023年2月8日24点，用户行程列表可见的有效历史行程条数，即为该用户的基准历史行程容量。2月8日之后的新认证用户，以认证当天自动提取的有效历史行程条数作为基础历史行程容量。在基础行程容量的基础上，每个用户可免费享受历史行程容量30条。

七 | 如果超过，需要购买基础版会员获得历史行程容量，基础版会员可额外增加300条历史行程容量。　　该说明表示，历史行程空间容量是用户历史行程列表页面可展示的有效历史行程最大上限数。当历史行程空间容量达到上限后，每增加一条新历史行程，就会有一条最久远的历史行程无法展示。　　也就是说，2023年2月8日以后的行程，免费用户最多可以保留30条，超过这个数量必须购买会员才能看到全部行程。　　确实有很多用户，像李明一样，希望完整保存自己的历年飞行记录。已经有人做起了航旅纵横行程记录的生意。　　（闲鱼的部分行程记录服务链接）　　有人在闲鱼发帖承揽“航旅纵横未来过往数据添加恢复”业务，表示“航旅纵横行程添加恢复2元一条，过去行程找回和未来待出行都可以，目的地可自选，航线可自选，航班可自选，”而且不需要登录客户的航旅纵横账号，可以帮忙做好材料，客户自己添加上传，过程很简单，包售后，添加失败全额退款”。　　《BUG》栏目咨询了几个闲鱼卖家，有的卖家表示，主要做国际航班和一些比较早一点的国内航班，比如2012年—2022年的国内航班都可以操作，但未出行的误删的记录无法在航旅纵横恢复。　　还有卖家表示，即使没有出行，也可以定制航线，国家、城市都可以选择，实现足不出户，航线遍布各地，这些定制航线也可以在航旅纵横中查到。

八 | 　　对于如何操作，有卖家对《BUG》栏目表示，如果成交，会根据用户具体要求提供一张图片，由用户自己导入个人航旅纵横账号，之后就会在行程记录和航线图上看到。但该卖家也表示，如果超过航旅纵横平台限制的30条记录的容量，要想看到所有行程，还需要自行购买会员。　　航旅纵横是中航信移动科技有限公司于2012年推出的民航出行服务软件，由中国航信集团旗下中国民航信息网络股份有限公司授权运营。中国民航信息网络股份有限公司是港股上市公司，直接持有中航信移动科技有限公司20.66%股权。2025年7月上线“民航官方直销平台”，整合国内航司直销机票资源。　　航旅纵横从去年年底至今，多次发生宕机。2025年11月29日，多位旅客收到来自航旅纵横的航班取消提醒，部分用户在重新购票后才发现，实际航班并未取消，而是由于航旅纵横出现系统故障，推送了错误信息。今年7月31日网友反馈，航旅纵横App突发服务异常，弹出“服务暂时不可用，请稍后再试”的提示。

九 | 4月21日，航旅纵横App再次发生服务异常，用户打不开行程、买不了票。　　（中国民航信息网络2025年年报数据）　　中国民航信息网络披露的2025年年报显示，在合并财务报表项目长期股权投资情况表中，联营企业中航信移动科技有限公司，2025年权益法下确认的投资损益为-1145.43万元，仍未产生利润。责任编辑：刘万里 SF014。

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